TCS to drive AI-powered IT transformation for Finland’s UPM

TCS: The programme also improves the digital experience of UPM’s 15,800 employees by using AI to help improve human-machine collaboration.

India’s largest software exporter, Tata Consultancy Services (TCS), has announced a strategic partnership with Finland-based recyclable product company UPM to lead a comprehensive end-to-end IT transformation.

The collaboration aims to help UPM transition to an AI-first operating model, improving user experience and operational efficiency.

Key Highlights of the Partnership

✅ AI-Driven Digital Transformation: TCS will help UPM implement AI-first strategies to optimize IT infrastructure and enhance human-machine collaboration.

✅ Comprehensive IT Services: The transformation will cover:

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• Service Desk & Workspace Services
• Onsite Support & Business Applications
• Network & Connectivity Solutions
• Hybrid Cloud Services
• Service Integration & Management (SIAM)

✅ Employee-Centric Approach: The initiative aims to enhance the digital experience of UPM’s 15,800 employees, ensuring a seamless and efficient work environment.

Leadership Insights

Turkka Keskinen, CIO of UPM, emphasized the company’s goal of building a human-centric yet business-oriented IT infrastructure, leveraging cost-effective AI and automation solutions for scalability and efficiency.

Subhadipta Samantray, Country Head, TCS Finland, expressed enthusiasm for the collaboration, highlighting TCS’s expertise in digital transformation and commitment to accelerating UPM’s growth and innovation.

UPM’s Sustainability Focus

Headquartered in Finland, UPM specializes in producing recyclable products from responsibly sourced, renewable raw materials.

The company operates production facilities in 11 countries and reported a turnover of EUR 10.3 billion.

With this partnership, UPM aims to move beyond traditional IT transformation metrics toward an experience-based approach, ensuring that digital evolution aligns with its unique and evolving business needs.